How to Pay at Heroes

At Heroes, we strive to make your payment process as simple and flexible as possible, offering a wide range of payment options to suit your needs. Below, you’ll find detailed information on each payment method we accept, ensuring you can choose the one that best aligns with your preferences and circumstances.

 

Bank Transfer

Bank transfers provide a secure and straightforward way to pay. Simply use your online banking platform to send the payment directly to our account. Make sure to include your unique reference number to ensure your payment is correctly attributed to your account.

 

Cash

For those who prefer to pay in person, we accept cash payments at our facility. Visit us during our operating hours, and one of our friendly staff members will assist you with your payment. We recommend obtaining a receipt immediately to confirm the transaction.

 

Tax-Free Childcare

Parents can take advantage of the government's Tax-Free Childcare scheme. By setting up an online account with the government, you can pay directly to Heroes. For every £8 you pay into the account, the government will add an extra £2, providing substantial savings on your childcare costs.

 

Childcare Vouchers

We accept a variety of childcare vouchers from different providers. These vouchers are a popular choice for many families as they allow you to save on taxes. If your employer offers a childcare voucher scheme, you can use these vouchers to pay for our services.

 

Over the Phone Payments

If you prefer the convenience of paying from home, you can make payments over the phone using your debit or credit card. Call us during business hours, and our secure payment system will process your transaction swiftly and securely.

 

Childcare Grant Payment Service

For students receiving childcare grants, we accept payments through the Childcare Grant Payment Service. This service allows students to pay for childcare directly from their grant, easing the financial burden while they focus on their studies.

 

Universal Credit - Childcare Only

Families eligible for Universal Credit can claim childcare to cover childcare costs. We can guide you on how to arrange payments from Universal Credit, ensuring that you maximise the support available.

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Direct Debit

Set up a direct debit for hassle-free, automatic payments. This method allows you to spread the cost evenly across the year, making it easier to manage your finances. You’ll receive a notification of the amount to be debited in advance, giving you complete control over your payments.

 

Why Choose Heroes?

At Heroes, we understand that every family’s financial situation is unique. Our wide range of payment options is designed to offer maximum flexibility, allowing you to choose the method that best fits your lifestyle. Whether you’re looking to benefit from government schemes like Tax-Free Childcare, use your Childcare Vouchers, or prefer the ease of direct debit, we’ve got you covered. 

 

If you have any questions or need assistance choosing the right payment method, our team is always here to help. Contact us today to discuss your options and find the best solution for your needs. 

 

Paying at Heroes is not just a transaction; it's a part of our commitment to making childcare accessible and convenient for all our families.